Audience :: Operations Level Agreement (OLA) for Backup and Recovery

This template supports the Service Level Manager to establish an OLA with the Backup Team about

• Backup
• Retention
and
• Recovery

This template supports the establishment of the Service Catalogue for Backup and Recovery and introducing and measuring internal performance indicators. In case that this internal level of Service Level Management is not introduced today - but for sure it will be introduced in future! - this template makes it easy to prepare for this situation!

They clearly can identify their role in recovering the system (after backup team restored the files) and in optimizing the application- and database configuration for backup and recovery.

During cost estimations the Project Managers can quickly identify if basic backup and recovery services are sufficient or his project might require some of the more advanced (and more expensive) services.

Confirm the compliance to laws and regulations affecting backup and retention.